Shipping policy
At Ergové, we are dedicated to providing a reliable and smooth shipping experience. We aim to offer clear, simple shipping policies and dependable delivery service. We currently offer free shipping on all orders within the United States.
Shipping Locations
This shipping policy applies to orders shipped within the United States.
Delivery Timeframes
• Order Cut-Off Time: 5:00 PM (EST), Monday through Friday. Orders placed after this time will be processed on the next business day.
• Processing Time: 1–2 business days (Monday–Friday). After processing, your order will be handed over to one of our shipping partners.
• Transit Time: 6–8 business days (Monday–Friday).
• Total Estimated Delivery Time: 7–10 business days.
• Currency: USD.
Please note that delivery times are estimates and may vary due to carrier delays or external factors beyond our control.
Carrier Services
We work with trusted shipping carriers within the United States, including:
• USPS
• UPS
• FedEx
Carrier selection may vary depending on destination and logistics availability.
Shipping Costs
• Free Shipping: Orders within the United States qualify for free shipping. No minimum purchase is required.
Delivery Issues
If you experience any issues with your delivery, including delays, lost packages, or damaged items, please contact our customer support team as soon as possible. We are committed to helping resolve shipping concerns and ensuring your order arrives safely.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking details. You can use this tracking number to monitor your package’s progress until delivery.
Questions
If you have any questions regarding shipping, please review our FAQ page or contact customer support.
Contact Information
Store Name: Ergové
Address: 2265 NW 16th Ter, Gainesville, FL 32605, USA
Phone: +1(352)641-9419
Email: info@ergove.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Response Time: We aim to respond to emails within 1–2 business days.