Refund policy

At Ergové, we want you to feel confident about your purchase. If you are not satisfied, you may return your item within 30 days of delivery.

Return Policy Overview

Return Window

You have 30 days from the date you receive your order to request a return.

Condition Requirements

To qualify for a return, items must:

  • Be unused
  • Be in their original condition
  • Include original packaging, tags, and accessories

Simple Return Process

Our support team will guide you through the return process to ensure it is clear and straightforward. We accept returns for defective and non-defective products. We also accept exchanges.

Return Shipping Costs

Defective or Incorrect Items

If your item arrives damaged, defective, or incorrect, Ergové will cover the return shipping cost.

Cancelations

We offer a 24-hour cancellation window after your order is placed. Please Contact Us as soon as possible if you need to cancel.

Change of Mind

If you decide the product is not right for you, or you ordered the wrong item, you are responsible for return shipping costs. Original shipping charges are non-refundable.

How to Start a Return

  1. Contact us at info@ergove.com with your order number and reason for return.
  2. Securely place the item in its original packaging with all included materials.
  3. Follow the instructions provided in your return approval email to ship the item back.

Refunds

Once we receive your return, we will inspect the item to confirm it meets our return requirements.

If approved, your refund will be issued to your original payment method. Please allow up to 7 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

If you would like to exchange your item for a different size or product, please contact us and we will assist you.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons. Any non-returnable items will be clearly marked on the product page.

Contact Information

Store Name: Ergové
Address: 2265 NW 16th Ter, Gainesville, FL 32605, USA
Phone: +1(352)641-9419
Email: info@ergove.com

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Response Time: We aim to respond to emails within 1–2 business days.