Billing Terms and Conditions
1. Accepted Payment Methods
At Ergové, we provide secure and convenient payment options to ensure a smooth checkout experience. We accept the following payment methods:
All payments are processed in United States Dollars (USD).
2. Payment Processing
• Payment must be completed at the time of purchase.
• Orders will not be processed or shipped until full payment has been received.
• If a payment is declined, rejected, or fails, the order will not be confirmed.
3. Pricing & Currency
• All prices displayed on the Ergové website are listed in United States Dollars (USD).
• Prices may be updated or modified at any time without prior notice.
• Any applicable taxes will be calculated and displayed at checkout.
4. Secure Payment Processing
Ergové uses SSL encryption and secure, trusted payment gateways to protect your transaction information.
We do not store your credit card or payment details on our servers.
5. Refunds & Chargebacks
• Refunds are issued in accordance with our Refund Policy.
• Any unauthorized chargebacks will be reviewed. If you experience a payment issue, please contact us first at info@ergove.com so we can assist you.
6. Fraud Prevention
Ergové reserves the right to cancel or place an order on hold if fraud or unauthorized activity is suspected.
For certain high-value transactions, additional identity verification may be required before the order is approved.
7. Contact Us
Store Name: Ergové
Address: 2265 NW 16th Ter, Gainesville, FL 32605, USA
Phone: +1(352)641-9419
Email: info@ergove.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Response Time: We aim to respond to emails within 1–2 business days.
Reliability All Around
We’re here to help with questions about your order, products, or anything else. Send us a message and our team will get back to you as soon as possible.
Comfort Meets Thoughtful Design
Our mission is to make everyday comfort accessible through simple, ergonomic products that support your body and your lifestyle.
Frequently Asked Questions
FAQ
What is Ergové?
Ergové is a brand focused on creating ergonomic products designed to support comfort, posture, and everyday well-being through thoughtful and minimal design.
What makes Ergové products different?
Ergové products are designed with a focus on functionality, simplicity, and long-term comfort, combining ergonomic principles with clean, modern aesthetics.
Who are Ergové products designed for?
Ergové products are intended for individuals who spend extended time working, studying, or using devices and are looking to improve comfort and posture.
How long will it take to receive my order?
Orders are processed within 1–2 business days. Delivery typically takes 6–8 business days. Most customers receive their orders within 7–10 business days.
Can I cancel my order?
Yes. We offer a 24-hour cancellation window after your order is placed. Please Contact Us as soon as possible if you need to cancel.
What is your return policy?
We offer a 30-day return policy. Items must be unused, in original condition, and returned in original packaging. For more information, visit our Refund Policy page.
When will I receive my refund?
Once your return is received and inspected, your refund will be processed. Refunds typically appear within 5–7 business days on your original payment method, depending on your bank.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure checkout options. All payments are processed in United States Dollars (USD).
How do I track my order?
Visit the Order Tracking link below and put in your tracking number. From there you will be able to view your package details.
How can I contact customer support?
Address: 2265 NW 16th Ter, Gainesville, FL 32605, USA
Phone: +1(352)641-9419
Email: info@ergove.com
Customer service hours: Monday–Friday, 9am–5pm EST
We typically respond within 24 hours