FAQ

Welcome to the Ergové Frequently Asked Questions (FAQ) page.

We’ve answered the most common questions below to help make your shopping experience simple and clear. If you still need assistance, please feel free to Contact Us.

Question #1: How long does it take to receive my order?

Answer: Below are our estimated delivery timeframes:

• Processing time: 1–2 business days
• Shipping time: 6–8 business days
• Total estimated delivery: 7–10 business days

For additional details, please review our Shipping Policy.

Question #2: Do you offer free shipping?

Answer: Yes, we provide free shipping on all orders within the United States. For more information, please refer to our Shipping Policy.

Question #3: Where is Ergové located?

Answer: Ergové is a U.S.-based brand. We operate online and ship within the United States.

Question #4: What should I do if I receive a defective item?

Answer: If you receive a defective or damaged product, please Contact Us as soon as possible. Defective items are eligible for return within 30 days. For complete details, please review our Refund Policy.

Question #5: Can I cancel my order after placing it?

Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within that timeframe, please Contact Us promptly.

Question #6: What is your return policy?

Answer: We offer a straightforward return process. For full return instructions and eligibility details, please visit our Refund Policy page.

Question #7: When will I receive my refund after returning an item?

Answer: Once we receive and inspect your return, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. Please see our Refund Policy for more details.

Question #8: Do you offer any warranties or guarantees?

Answer: Yes, we provide a 30-day warranty on purchases. For more information, please refer to our Refund Policy.

Question #9: How can I contact customer support?

Answer: You can reach our customer support team through our Contact Us page or by emailing us at: info@ergove.com

Question #10: Do you ship internationally?

Answer: At this time, we ship exclusively within the United States.

Question #11: Do you have a physical store location?

Answer: No, we operate as an online-only store. This allows us to offer competitive pricing and a wide selection of products.

Question #12: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk orders. Please contact our customer support team for additional information.

Question #13: How do exchanges work?

Answer: For detailed instructions regarding product exchanges, please refer to our Refund Policy.

Question #14: How can I track my order?

Answer: Once your order ships, you will receive a tracking number via email. You can also track your order through the Track Order page on our website.

Contact Information

Store Name: Ergové
Address: 2265 NW 16th Ter, Gainesville, FL 32605, USA
Email: info@ergove.com

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Response Time: We aim to respond to emails within 1–2 business days.